Frequently Asked Questions

Have questions regarding our services? Find general information and answers about them here!

Do you offer a price guarantee?

How reliable is the service?

What types of phones can I use?

Why is my first bill so high?

What is the billing cycle?

What forms of payment do you accept?

Can I have bills mailed to me vs. email?

What does an installation look like?

How can I tell which Ethernet jack is active?

How do I reset my password?

What is your relationship with DirecTV?

What do I do if DirecTV isn't working?

How do I cancel my DirecTV service?

Why do I get a bill for TV from Atlas Networks and DirecTV?

How do I change my TV Package and/or add Premium Channels?

How do I get OnDemand?

What do I do with Atlas equipment after my lease has expired?

What's the difference between analog and VoIP telephones?

Where can I access my current package information?

How do I change my contact information?

How do I issue and review service tickets?

Do you require a service contract or term?

Is my Internet connection secure?

How long does it take to get service?

Who handles the setup?

What are your observed company holidays?

How do I cancel my service?

Can I purchase a router from Atlas instead of renting one?